Refund Policy

Last updated: 1 October 2026

Every redesign starts with a free preview of your own website, so you see the result before you pay. What you buy is a digital file that is delivered at once and can be downloaded and kept — so a delivered redesign is not refundable. This policy explains when we do return money.

Delivered redesigns are final

A full redesign, an account-area redesign and an Individual redesign are digital products made for your website and delivered as soon as they are ready: the stylesheet can be installed and downloaded straight away. Once a redesign has been delivered, the payment is not refundable. This is why the homepage preview is free: look at it, click through it and ask for changes before you decide.

If something in a delivered design is wrong, we fix it instead: every website purchase includes $50 of edits, the Fix problems button repairs what our automatic checks find (you pay nothing if it doesn't make the result better), and you can always write to us.

When we refund in full

• We could not deliver. If the redesign you paid for fails on our side and we cannot deliver it within 7 days of the payment, we refund the payment.
• You paid twice, or a payment arrived for an order that was already canceled.
• Nothing has been delivered yet. If you ask before the redesign is ready (or, on the Individual plan, before work has started), we cancel the order and refund it.

When a payment is refunded, the website goes back to preview-only: the hosted install link stops serving the design and the unused part of the included edits balance is removed.

Edits balance top-ups

The unused part of a top-up is refunded on request within 14 days of the payment. Amounts already charged for completed revisions are not refunded, but if a revision did not do what you asked, tell us and we will redo it or return the charge.

Statutory right of withdrawal (EU, EEA, UK consumers)

If you buy as a consumer, you normally have 14 days to withdraw from a contract for digital content. At checkout you ask us to start and give you access immediately, and you confirm that you lose this right of withdrawal once the redesign is delivered. Until it is delivered, you can still withdraw and get a full refund.

How to request a refund

Email hello@reglaze.io from your account email and include the order number from Billing. Refunds go back to the original payment method, usually within 5–10 business days depending on the provider.

Other cases

We refuse refunds for accounts closed for breaching the Terms, for example for impersonation or phishing. Nothing in this policy limits rights you have under consumer law that cannot be waived.

Questions about this document: hello@reglaze.io